At Greenblademowers, your satisfaction with our quality lawn mowers and outdoor equipment is our top priority. We want you to feel completely confident in your purchase. Please take a moment to review our return and refund policy to understand how we handle returns, exchanges, and reimbursements.

Returns

Return Eligibility

We accept returns within 30 calendar days from the date of delivery. To qualify for a return, your lawn mower must be:

  • Unused and in the same condition as when you received it
  • Free from damage, scratches, or wear
  • In its original packaging with all accessories, manuals, and components intact
  • Free from fuel or oil (for gas-powered mowers) — please drain all fluids before return

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Customized or modified mowers
  • Clearance or final sale items
  • Items damaged due to improper use or assembly
  • Products purchased more than 30 days ago
  • Used or operated equipment (unless defective)

Return Process

To initiate a return, please contact our customer support team at support@greenblademowers.shop. We will guide you through the process and provide a Return Authorization (RA) number if your return is approved.

Please include the following information when you reach out:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return

Once your return is authorized, we will provide you with specific instructions on how to proceed, including the return shipping address. For large equipment like riding mowers, we may arrange for pickup or coordinate with our shipping partners to facilitate the return.

Return Shipping Costs

  • If the return is due to our error (e.g., wrong item shipped, defective product, or damage during transit), we will cover the cost of return shipping and arrange for pickup.
  • If the return is for any other reason (e.g., change of mind, ordered wrong model, or found a better deal elsewhere), you will be responsible for the return shipping costs. We recommend using a trackable shipping service to ensure your return arrives safely.

Refunds

Refund Processing

Once your returned mower is received and inspected, we will send you an email notification confirming receipt of your return. We will also inform you of the approval or rejection of your refund request.

Approved Refunds

If your return is approved, your refund will be processed and credited back to your original payment method. Refunds are typically completed within 2 business days after return approval. Please note that your financial institution may take additional time to post the refund to your account.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

  1. Check your bank or credit card account again
  2. Contact your credit card issuer or payment provider — they may have processing delays
  3. If you have done all of the above and still have not received your refund, please contact us at support@greenblademowers.shop

Partial Refunds

In certain cases, partial refunds may be granted at our discretion, such as:

  • Items that show obvious signs of use or damage not caused by us
  • Missing accessories, manuals, or components
  • Returns received after the 30-day window

Exchanges & Damaged Products

Direct Exchanges

We do not offer direct exchanges. If you wish to exchange your mower for a different model, brand, or size, you will need to:

  1. Return the original item following our return policy
  2. Place a new order for the desired mower

This ensures the fastest possible processing for your replacement.

Damaged or Defective Products

If you receive a mower that is damaged during transit or has a manufacturing defect, please contact us immediately. To expedite your claim, please provide:

  • Your order number
  • Clear photographs showing the damage or defect
  • A detailed description of the issue
  • The serial number of the unit (if applicable)

We will work with you to arrange a replacement or full refund at no additional cost to you. Please keep the original packaging and all components as evidence — our shipping partners may require inspection.

Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders that have not yet been processed or shipped can be canceled free of charge. Once an order has been dispatched, our standard return policy will apply.

Contact Us

If you have any questions, concerns, or need assistance with a return or refund, please do not hesitate to reach out to our customer support team:

  • Email: support@greenblademowers.shop
  • Phone: +1 615-226-3381
  • Address: 837 Stockell St, Nashville, TN 37207, USA
  • Working Hours: Monday – Friday, 9:00 AM – 19:00 PM (CST)