Shipping Policy
Green Blade Mowers
Website: greenblademowers.shop
Email: support@greenblademowers.shop
Phone: +1 (760) 293-3215
Address: 79835 California Highway 111, La Quinta, California 92253, United States
1. Overview
This Shipping Policy explains how orders are processed, fulfilled, and delivered to customers who purchase lawn mowers or related accessories from our store. Our goal is to provide clear, accurate, and reliable shipping information to ensure a consistent and transparent customer experience.
We work with trusted carriers to deliver products safely and efficiently. All shipping timelines provided below are estimates and may vary due to factors such as carrier delays, weather conditions, high-volume periods, and regional limitations.
2. Order Processing Time
After you place an order on our website, your items go through a standard verification and preparation process.
| Stage | Details |
|---|---|
| Order Verification | Orders are reviewed for payment confirmation and accuracy. |
| Processing Time | Typically 1 to 2 business days before dispatch. |
| Exceptions | Large orders or special handling items may require additional time. |
Processing time does not include weekends or national holidays.
3. Dispatch & Warehouse Handling
Once processing is complete, your order moves to the dispatch stage.
| Step | Estimated Duration |
|---|---|
| Warehouse Preparation | 1 to 2 business days |
| Package Handling | 1 day |
| Handover to Carrier | After handling is completed |
We begin shipping as soon as the carrier collects the package from our logistics facility.
4. Shipping Timeframes
Shipping times depend on your delivery location. Below are estimated windows:
| Region | Estimated Shipping Time |
|---|---|
| Continental United States | 5 to 8 business days |
| Remote or Rural Areas | May require additional days |
| Multiple-Item Orders | May be split into separate shipments |
These estimates are based on typical transit times and can vary.
5. Shipping Carriers
We partner with reliable national carriers, including but not limited to:
USPS
UPS
FedEx
DHL (for special cases)
Carrier selection depends on delivery region, package size, and availability.
6. Shipping Costs
Shipping fees are calculated at checkout based on:
Total order weight
Product dimensions
Destination address
Current carrier rates
Any promotional or discounted shipping rates will be applied automatically at checkout when available.
7. Tracking Information
Customers will receive a tracking number by email once the package ships.
Tracking includes:
Carrier name
Tracking link
Estimated delivery date
Shipping status updates
Please allow time for the tracking link to update after dispatch.
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping details. If incorrect information results in shipment delays or return-to-sender situations, additional charges may apply.
We cannot reroute packages once they have been handed over to the carrier.
9. Delivery Issues
Possible issues:
Lost packages
Delayed packages
Damaged shipments
Missing items
Required steps:
If you experience any issue, contact us immediately at:
support@greenblademowers.shop
We may request supporting details such as photos, order numbers, or carrier case numbers.
10. Damaged or Missing Items
If your order arrives damaged:
Take clear photos of the damage.
Email photos and your order number to our support team.
We will review the claim and provide a resolution, which may include replacement parts, a replacement unit, or another appropriate solution.
If an item is missing from the shipment:
Check if your order shipped in multiple packages.
Review the tracking numbers provided.
Contact customer service if the issue remains.
11. International Shipping
At this time, we primarily ship within the United States. If international shipping becomes available in the future, we will update this policy accordingly.
12. Delivery Confirmation
All orders are considered successfully delivered once the carrier marks the package as "Delivered" in their system. At that point, responsibility for the package transfers to the customer.
If you cannot locate your delivered package:
Check mailrooms, porches, and neighboring addresses
Verify with household members
Allow up to 24 hours for final carrier updates
13. Order Status & Customer Support
You can contact us anytime regarding your shipment status:
Email: support@greenblademowers.shop
Phone: +1 (760) 293-3215
Our team is available to answer questions, provide updates, and help investigate any delivery concerns.