Refund & Return Policy
Green Blade Mowers
Website: greenblademowers.shop
Email: support@greenblademowers.shop
Phone: +1 (760) 293-3215
Address: 79835 California Highway 111, La Quinta, California 92253, United States
1. Overview
At Green Blade Mowers, customer satisfaction is our top priority.
We offer a transparent, fair, and customer-friendly Refund & Return Policy to ensure confidence in every purchase you make.
This policy explains when refunds are issued, how returns are processed, and what conditions apply.
By placing an order on our website, you agree to the terms outlined in this policy.
2. Return Eligibility
To qualify for a return, refund, or replacement, the following conditions must be met:
| Requirement | Description |
|---|---|
| Purchase Location | The product must be purchased directly from greenblademowers.shop |
| Return Window | Returns must be requested within 30 days of delivery |
| Condition | Item must be unused, undamaged, and in original packaging |
| Proof of Purchase | Order number, receipt, or invoice is required |
| Accessories Included | All manuals, tools, accessories, and parts must be included |
We cannot accept items that show signs of significant wear, misuse, or modification unless they arrived damaged or defective.
3. Non-Returnable Items
Some products cannot be returned due to safety, hygiene, or logistic reasons:
Used or assembled lawn mowers
Fuel-powered items that have been filled with fuel
Clearance or final-sale items
Customized or special-order products
Gift cards or promotional vouchers
If you are unsure whether your product qualifies, contact our support team before sending it back.
4. Condition Requirements
Returned products must be:
Free from damage
Free from excessive wear
In original packaging with all included components
Clean and unaltered
If the item arrives damaged or missing parts, Green Blade Mowers may apply a partial refund deduction.
5. How to Start a Return (Step-by-Step)
Step 1 – Contact Us
Send an email to support@greenblademowers.shop including:
Order number
Full name
Product name
Reason for return
Photos or videos (if applicable)
Step 2 – Return Authorization
Our team will review your request within 24–48 hours.
If approved, you will receive:
A Return Authorization Number (RAN)
Instructions for shipping
The correct return address
Step 3 – Ship the Product Back
| Requirement | Details |
|---|---|
| Packaging | Use original packaging if possible |
| Shipping Method | Use a trackable service such as UPS, FedEx, or USPS |
| Labeling | Include the RAN clearly on the box |
Step 4 – Inspection Process
After we receive your return, inspection takes:
3 business days on average
Step 5 – Refund or Replacement
After inspection:
| Outcome | Timeline |
|---|---|
| Refund Issued | Within 1–3 business days |
| Replacement Shipped | Within 1–2 business days (if in stock) |
6. Refund Timeline
| Stage | Time Required |
|---|---|
| Inspection | 3 business days |
| Refund Processing | 1–3 business days |
| Bank or Card Posting Time | 5–10 business days |
Refunds are issued to the original payment method only.
7. Return Shipping Costs
| Situation | Responsibility |
|---|---|
| Wrong item sent | Green Blade Mowers covers all shipping costs |
| Defective or damaged product | Green Blade Mowers covers return & replacement shipping |
| Customer change of mind | Customer pays return shipping |
| Customer ordered wrong size/model | Customer pays return shipping |
If your order qualified for free shipping, the actual outbound shipping cost may be deducted from the refund when returning for personal reasons.
8. Damaged or Defective Items
If the product arrives damaged, defective, or incomplete:
Email support@greenblademowers.shop within 48 hours
Provide photos/videos of the damage
Our team will verify the issue
Once confirmed, we will offer:
A free replacement, or
A full refund
All shipping costs are fully covered for defective items.
9. Incorrect or Missing Items
If you receive the wrong product or your shipment is missing components:
Contact us within 48 hours
Include photos and your order number
We will ship the correct item or missing parts at no extra charge.
We may request return of the incorrect item using a prepaid label.
10. Lost or Undelivered Packages
If tracking shows “Delivered” but the package is missing:
Contact the carrier (UPS/FedEx/USPS)
File a delivery inquiry
Email us with your case number
We will help locate the item or arrange a replacement after carrier confirmation.
11. Order Cancellations
Orders can be canceled within 12 hours of purchase.
After dispatch, cancellations are not possible, but you may return the product after delivery following this policy.
12. Exchanges
Exchanges may be requested within 30 days of delivery if:
The product is unused
The product is in original packaging
The replacement item is in stock
If the replacement costs more, you pay the difference; if less, the balance is refunded.
13. Partial Refund Situations
Partial refunds may apply when:
The returned product is damaged
Accessories or parts are missing
The product shows signs of use
Non-original packaging is used
The amount deducted depends on inspection findings.
14. Product Disclaimer
Minor variations in:
Color
Texture
Finish
Design
caused by lighting, manufacturing batches, or screen displays do not qualify as defects.
15. Contact Information
For all refund or return inquiries:
Green Blade Mowers
Email: support@greenblademowers.shop
Phone: +1 (760) 293-3215
Address: 79835 California Highway 111, La Quinta, California 92253, United States
We respond within 24–48 business hours.